Tarikh:

Breakdown Assistance


HOTLINE: 1-800-80-6491

Even if your car fails to go, and you're stuck in the middle of nowhere, fear not,
all Motortakaful customers have access to our free, 24 hour Auto Assist program.
Here's what you get:
24-hour Emergency Towing & Minor Roadside Repair
Alternative travel assistance
Arrangement for hotel accommodation
Referral to Service Centres
Emergency Messaging Service for you to contact
your family and others in the event of an accident

Roadside assistance in the event of a breakdown
24-Hour Roadside Repairs: Our technicians will liaise with you to determine whether your vehicle can be repaired on the road. Roadside repairs will be subjected up to a maximum of two (2) hours labour. The service does not cover the cost of any spare parts required during the repairs

24-Hour Towing Service: If your vehicle cannot be repaired on the roadside, we will provide free unlimited towing service to the nearest workshop (vetted by Motortakaful).If you opt for a workshop other than that selected by Motortakaful - and the distance between the breakdown location and the chosen workshop is more that 50 km, you shall bear the additional distance charges at the rate of RM 3.00 per km.

Onward Benefits (Limited to three times a year)
Taxi: We will assist you in arranging  a Taxi for the remainder of your current journey, up to a maximum of RM60*. In addition, you will be entitled to the following services should you be stranded more than 100km from your place of residence, and/or the repairs to your vehicle will take longer than 48 hours to complete.

Car Rental: We will assist you in arranging a rental car for the remainder of your journey, up to a maximum total rental cost of RM400*.

Hotel Accommodation: We will assist you in arranging hotel accommodation should you be in distress, up to a total cost of RM400*.

*Please keep all original receipts. Charges for services should be borne by you at the time they are rendered.
We will reimburse you up to the amounts mentioned above once assistance has concluded.

Assistance in the case of an accident
We will arrange for your car to be towed to the nearest Motortakaful workshop.

Emergency Medical Assistance
If a medical emergency arises following a breakdown or accident, we will arrange for an ambulance (or other means of transportation) to take you (and/or other injured parties) the nearest medical centre or hospital. However, Motortakaful shall not be responsible for any costs arising from such incidents.

Out of country assistance (Singapore and Thailand)
Should you meet with an accident or your vehicle breaks down while in Singapore or Thailand, you are entitled to the following services (This is applicable to vehicle registered to EAA only):

24 Hours Towing Service: We will provide free towing services to the nearest approved workshop within Singapore or Thailand.

Vehicle Repatriation to Malaysia: We could assist you in arranging the repatriation of your vehicle to Malaysia. We shall not be responsible for any repatriation costs.

If you are in Singapore or Thailand please call +60 3 62074338

Friends and Family Assistance
If you're with your friends or family when they experience a vehicle breakdown,
they are entitled to the following benefits:

24-Hour Roadside Repairs: We will arrange to send a technician to the location of the breakdown to attempt to repair the stranded vehicle. Motortakaful shall not be responsible for any labour costs, or that of or spare parts, incurred during the repair.

24-Hour Towing Service: If the vehicle cannot be repaired on the roadside, we will arrange for the vehicle to be towed to the nearest authorized workshop. All costs incurred during the assistance shall be borne by you and/or your friends and family.

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