Tarikh:

Etiqa Auto Assist Phone Number

ETIQA AUTO ASSIST 1800 88 6491

1. Breakdown  

If the vehicle, registered with Etiqa Auto Assist (EAA), experiences breakdown, members are entitled for the following services:

1.a 24 Hours Roadside Repairs 

EAA technicians will liaise with the member to determine whether his vehicle can be repaired on the roadside. Roadside repairs will be provided up to a maximum two hours of labour. EAA shall not be responsible for any costs incurred for any spare parts required during the repairs. (Subject to availability)

1.b 24 Hours Towing Service 

If the member’s vehicle cannot be repaired on the roadside, EAA will provide free unlimited towing services to the nearest workshop chosen by EAA. If the member chooses another workshop and the distance between the breakdown location and the chosen workshop is more than 50 km, he shall bear additional distance charges at the rate of RM 3.00 per km.

2. Accident

If the vehicle, registered with EAA, experiences an accident, EAA will organize the towing of the member’s vehicle to the nearest workshop chosen by EAA.

3. Emergency Medical Assistance

If a medical emergency arises following a breakdown or an accident, EAA will organize an ambulance or other means of transportation to send the member to the nearest medical centre or hospital. EAA shall not be responsible for any transportation cost.

4. Singapore and Thailand Assistance

If the vehicle, registered with EAA, experiences a breakdown or an accident while in Singapore or Thailand, members are entitled for the following services:

4.a 24 Hours Towing Service

EAA will provide free towing services to the nearest workshop chosen by EAA within Singapore and Thailand.

4.b Vehicle Repatriation to Malaysia 

EAA could assist the member in organizing the repatriation of his vehicle to Malaysia. EAA shall not be responsible for any repatriation costs. If you are in Singapore or Thailand, please call +603 6207 4338

5. Friends and Family Assistance

If any member fo EAA happens to be with his friends or family when they are experiencing a vehicle breakdown, his friends or family are entitled to the following services:

5.a 24 Hours Roadside Repairs

EAA will organize to send a technician on the roadside to attempt to repair the stranded vehicle. EAA shall not be responsible for any labour or spare parts costs incurred during the repair. (Subject to availability)

5.b 24 Hours Towing Service

If the vehicle cannot be repaired on the roadside, EAA will organize the towing of the vehicle to the nearest workshop chosen by EAA. All cost incurred during the assistance hall be borne by the member and/or his friends of family. *Original Receipts must be kept, Reimbursement procedure will be given to the Member after the Assistance


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